Refund policy

RETURNS AND REFUNDS:

Merchandise may be returned for a refund only if unopened and in the same, brand new condition it was sent to the customer within 10 days of purchase date and must provide proof of purchase. No exceptions. Please note there will be a $10 restocking fee for all merchandise returned. Be sure to contact our customer service team for approval and to confirm any returns before shipping at dchubcustomerservice@gmail.com. Customer is responsible for return shipping fees and we require a tracking number. 

WARRANTY:

All merchandise has a 30 day technical issue warranty only. Exchanges must be made within 30 days of purchase and customer provide proof of purchase. If item was gifted, owner of the merchandise must provide original proof of purchase from the orginal purchaser. Customer is responsible for shipping fees and we require a tracking number. We will not exchange any earbuds that have not been cleaned (earwax or other residue), broken or damaged, stolen, have severe sweat or water damage, or exposed to environmental damage. In order to exchange the merchandise, please contact us via dchubcustomerservice@gmail.com for prior approval of a return. Customer is required to return the complete earbuds package and its contents. Once your earbuds have been inspected and approved for replacement, we will ship the customer a brand new earbuds package. 

*In the event only one earbud is working or connection issues, we will email the customer our master reset process. It may be a simple connection issue that can be resolved with the special instructions we provide.

SHIPPING POLICY:

We are not responsible for any merchandise lost, stolen or damaged during  shipping. However, we do guarantee that every shipment will have a tracking number provided to the customer via the email provided to us at the time of purchase. 

*NOTE: The shipping courier will always leave the product at the door or mailbox of the customer shipping address provided to us in the event there is no one available to personally retrieve the product. 

Please be advised that we will not issue any refunds or credits if a customer does not receive their product once it has shipped. It is the responsibility of the customer to ensure that their product is received by them personally and/or someone else is available to retrieve it as we always provide a tracking number and a tentative arrival date. We will not issue any refunds or credits if the address that was provided by the customer to DC HUB was incorrect, misspelled or is a non-deliverable address which consists of but not limited to a P.O. Box, the customer moved, threatening animals or pets, inaccessible mailboxes or residences, theft, weather damage while in transit, sun exposure if left at customer address and was not personally retrieved, any specialized military address, work address or international address. If the product gets returned to us, the sender, we will notify the customer immediately via email and it will be the customers responsibility to pay for re-shipping.

*Depending on where you live, the time it may take for your purchased product to reach you may vary. Please expect possible courier delays during holidays and if orders are to be shipped internationally.

*SALES Credits do not apply. This means if you purchased a product prior to or after the sale of a promotion, no credits or differences in prices will be refunded. Purchase at your own risk.

Please contact us at, dchubcustomerservice@gmail.com for any other questions and support. Thank you kindly.